Frequently Asked Questions

It depends on the service and your location. Emergency care never requires a referral. For specialty outpatient appointments, some locations accept self-referrals while others request one from a primary care physician — contact the specific location directly to confirm.

Coverage varies by country and location, given the different healthcare systems we operate within. Self-pay and international patient billing are available everywhere. Please contact the billing department at your specific location to confirm your plan is accepted.

You can request your records through Health Records at the location where you were treated. Identity verification is required, and there may be a processing fee depending on the format and volume requested.

Yes — we coordinate care for international patients regularly. Our International Patients process can help with travel coordination, interpretation, and ensuring your records transfer smoothly between locations.

A valid photo ID, your insurance information (if applicable), a list of current medications, and any relevant prior medical records or imaging not already in our system.

Each location page lists the specialties available on-site. Newer locations may offer a more focused range of services than our Toronto headquarters — contact the location directly to confirm availability for your specific need.

Interpretation services are available across all locations, for both clinical appointments and administrative matters such as billing or records requests. Let our staff know your preferred language when you arrive or when you book.

Please speak with your care team directly, or contact our Patient Relations department at the location where you were treated. Every concern is reviewed, and raising one will never affect the quality of care you receive.